O2 are the worst EVER! Ordering Moto 360 - Page 14

Anonymous · ‎25-09-2014

Ok, 3 days ago I tried to pre-order the Moto 360. I tried online and got this error;

Oops, your order hasn’t been submitted.

We’re sorry but something went wrong when we tried submitting your order and it hasn’t been completed. Please try again later.

I tried later. I tried lots of times. I tried different PC's. Different browers. Tied from my phone brower. Fail after Fail. I tried different credit cards.

I tried calling the sales line, to let them try. Failed.

Each time you try over the phone, you need to give them a different email address. I have given them 9 emails in failed attempts.

The Moto 360 costs £199. When I called my credit card companies to see if there is any issues they said no. Both card are fine. One Visa one Mastercard, no blocks, no issues. They also said, that they could see THREE authorised O2 transactions on each card. So O2 have stolen £1200 of my credit balance and not even given me an order!

I have spoken to O2 via phone and chat. Told them what has happened and they do nothing. They say unless they see and order they can't do anything. Apparently, and this is a joke to me, you give them your card details, they can make a charge on your credit card, a valid one and get an authorisation code from the bank that the transaction was good. But then, if their system fails and there is no order, they dont even keep a record of this charge on your account. They have absolutely no idea about it and have no person in the O2 than can investigate anything to do with card charges. So they can happily rack up £1200 of transaction on your cards and have no record of even doing this, none!!! unbeleivable. Sounds like fraud to me. How can they not keep a record of charges they raise aginst a customer??? They say they have no order and that is why? That has nothing to do with it! if they make a charge on a customers card they should be keeping a record of this, regardless of wether they f**k the order part up or not, they should still be able to know they charged a card.

So, 3 days of trying, by numerous methods. I still have no order. I have £1200 of transactions on my cards. O2 have not even got any visability of the transactions, even though they placed the transactions on my 2 banks using card details I provided O2.

I wanted to pre-order this to get it early. Impossible with O2. They are clueless.

They are the worst, most unprofessional company I have ever had to deal with.

Anonymous · ‎10-10-2014

@Cleoriff wrote:
@Anonymous wrote:
@Cleoriff wrote:
Our Community Coordinator Toby checked this out as a result of this thread. He spoke to the team and came back with the information that they are out of stock and expected back in stock withing 3-4 weeks. This was a about a week ago....
Why should I believe the 'community coordinator' over any one else who has spoken to me? Also it's entirely feasible that stock may come in to stock before then.
You dont need to believe him. I was merely pointing out that due to this thread he checked it out...and that is what he was told. He reported it back in good faith...

Yes, which I saw last week. Just don't understand the need to point it out again. I understand at that point he was told 3-4 weeks. However from other sources, people, myself included have been told different things. Why are O2 so incompetent at dealing with customers? Surely, whoever you ask at O2, they should all be able to check your order and check stock levels. Why are they not all saying the same thing? Instead we get "within the week", "3-4 weeks", "out of stock", "in stock". It gives false hope, adds to the confusion. It's an utter shambles.

Anonymous · ‎10-10-2014

Seems like a reasonable question to me Chris_c81

Communication is key !

Cleoriff · ‎10-10-2014

I couldn't agree more about the poor communication. Absolutely appalling.

Also to clarify 'I made the point again' purely for people with the same issue, who have no time to read all of this 14 page thread.

Veritas Numquam Perit

Anonymous · ‎15-10-2014

I agree, they fixed the battery life with an update. This should be an easy fix. Hang in there.

Anonymous · ‎18-10-2014

Has anyone who ordered beginning of the month has theirs arrive yet? Still waiting for item to come back in to stock I guess.

Anonymous · ‎21-10-2014

@Anonymous wrote:
Has anyone who ordered beginning of the month has theirs arrive yet? Still waiting for item to come back in to stock I guess.

That'll be a no then!

They are seriously terrible. I spoke to online chat again today, just for the craic. After going through the usual stuff, they told me "it is out of stock". So I asked when they expect to receive stock. The reply was "the item is in stock"...so which is it!? Unfortunately the chat disconnected...

About an hour later I got my THIRD one of these emails:

"Dear MR ,

Re: Order Number ms-*********

This email contains important information about your order.

Your order is being processed and will be despatched shortly.

We'll email or send you an SMS to confirm when your order has been
despatched so that you'll know when to expect your delivery. You will
need to sign for the delivery, but don't worry if you're not in, the
courier will leave you details to rearrange delivery.

If you selected a chargeable delivery option a refund will be applied
automatically to your credit/debit card within the next 10 days.

The easiest way to track your order is by visiting
www.o2.co.uk/trackyourorder

Share and share alike. Refer a friend to O2 and you'll both get a £40
reward to say thanks. To find out more, just click here:

http://www.o2.co.uk/referafriend/

Thank you for choosing O2.

Regards,

O2

Please note that this email has been sent to you from an unmonitored
email account so we will not be able to respond to any replies to it. If
you need more help, please visit our online Help Centre at
www.o2.co.uk/help
Telefónica UK Limited, Registered Office 260 Bath Road, Slough, SL1 4DX.
Registered in England and Wales No. 1743099"

Anonymous · ‎22-10-2014

The gray one is showing in stock online. Still failing with credit card at end..

same old story!!!

😕

Anyone manage to get an order for a grey?

Anonymous · ‎22-10-2014

I've had no problem getting the order accepted. This tricky bit is finding out when it's going to be shipped. It seemed these 'in stock' items are not actually in stock. In fact depending on the chat advisor you happen upon it's out of stock, dispatching today/tomorrow or being delivered tomorrow. The truth seems to be that nobody actually knows what the position is, or at least no one is telling the advisors.

Anonymous · ‎22-10-2014

When ddi you order? i've tried about 20 times since 6pm last night. Just get...

Your payment has not been successful

If you think the payment should've gone through, get in touch with your bank - they sometimes add in extra security measures in order to protect you. Once you've answered their questions, come back and start your order again. Or come and see us in store.

Try paying again

Always at the very end.

Anonymous · ‎22-10-2014

I've actually ordered twice, cancelled in disgust last night when they told me it was out of stock the reordered this morning in the hope that it will actually be dispatched in the next day or so. I've heard that amex can be a problem, but also that when the order fails it can leave a hold on the funds on your credit card without actually debiting it, so if you do it multiple times it could be that your credit card company is rejecting it for insufficient funds. Might be worth checking with them.