O2 Webmail

[Anonymous]

Can't believe that O2 have turned off the webmail service! Customer services have just told me this relates to a communication back in 2013 but can't show it to me. Yes I was one of those customers who moved over to Sky so told webmail would continue. Customer Services simply reading a set script but no help. How can I get a divert onto my account to a new email address. PLEASE HELP !!

[Toby]

Hi guys,

Thanks for being patient throughout the discussion of this topic. Unfortunately, the O2 Webmail service suffered a technical issue recently that impacted some customers however, that should  be resolved now. 

This issue was not linked to closure of webmail accounts. If your webmail account was closing as a result of the Sky/O2 deal, you’d have been notified already with plenty of time to transfer any communications linked to your webmail account somewhere else e.g. Gmail, Outlook, or Yahoo, etc. If you migrated your Home Broadband account to Sky, your O2 webmail account will continue to remain active.

If you’re a migrated HBB customer with Sky and still having any issues, please send me a PM.

[Cleoriff]

Thanks for the clarication @Toby. It is such a pity though that Sky has been sending their customers back here rather than assess them as individuals...:smileysad:

[viridis]

Yeah, no consideration by sky it seems.