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O2 Webmail

Anonymous
Not applicable

Can't believe that O2 have turned off the webmail service! Customer services have just told me this relates to a communication back in 2013 but can't show it to me. Yes I was one of those customers who moved over to Sky so told webmail would continue. Customer Services simply reading a set script but no help. How can I get a divert onto my account to a new email address. PLEASE HELP !!

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Bambino
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@Anonymous Please send @Toby a private message. He is the community manager.

I DO NOT WORK FOR O2



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Message 21 of 33
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Anonymous
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It's 10.30pm 26/11/15 and have just managed to access my emails, after spending most of the night getting a new email address and letting everyone know it!

Message 22 of 33
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MI5
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You've done the right thing - who knows how long it will last !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 33
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Cleoriff
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Good call getting a new email address. I can understand only too well the frustration of being unable to get emails. (Mine was nothing to do with O2 webmail either!). Changed to Gmail and no real problems since.

Veritas Numquam Perit

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Message 24 of 33
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jonsie
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Toby
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Hi @Anonymous and @Anonymous,

 

Feel free to PM me if you are still having issues (even if you have gotten back in again). Myself and the team can look into it.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 26 of 33
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Anonymous
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Me too. I have email access again after 5 days without!

Message 27 of 33
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jonsie
Level 94: Supreme
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You need to seriously think about changing provider now....
@Anonymous wrote:

Me too. I have email access again after 5 days without!


Message 28 of 33
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Anonymous
Not applicable

I had the same thing happen and the online chat were a waste of time as didn't know anything about people who still had webmail and gave totally inaccurate advice. Anyway, we're now back online.mtrust you are too. To be safe I added my o2 emails to my iPad and at least I got emails coming through til this was sorted. However, my o2inbox was nearly full when I finally got to it! Think o2 need to update their online chat staff. It was the o2 guru at my local o2 shop who got me sorted!

Message 29 of 33
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Toby
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Hi Lottyplum,

I am obtaining some info to share about what happened and will do so asap.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 30 of 33
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