on 18-09-2016 09:44
on 18-09-2016 09:44
18-09-2016 10:53 - edited 18-09-2016 10:56
18-09-2016 10:53 - edited 18-09-2016 10:56
According to this article, the Note 7 will go back on sale on September 28, but that's in South Korea. Obviously they will have to fulfill the current pre-orders first, but I think that once it goes back on sale there will be few takers. It's now just damage limitation.
From what I can glean from the article, even though this is costing the company billions, they are prepared to write it off and to start concentrating on the next latest and greatest phone.
Edit: The article also says that if you haven't returned your phone for a replacement, Samsung will begin to remotely deactivate phones that are still in the wild on September 30.
on 18-09-2016 09:50
on 18-09-2016 09:56
on 18-09-2016 09:56
on 18-09-2016 09:58
on 18-09-2016 09:58
18-09-2016 10:53 - edited 18-09-2016 10:56
18-09-2016 10:53 - edited 18-09-2016 10:56
According to this article, the Note 7 will go back on sale on September 28, but that's in South Korea. Obviously they will have to fulfill the current pre-orders first, but I think that once it goes back on sale there will be few takers. It's now just damage limitation.
From what I can glean from the article, even though this is costing the company billions, they are prepared to write it off and to start concentrating on the next latest and greatest phone.
Edit: The article also says that if you haven't returned your phone for a replacement, Samsung will begin to remotely deactivate phones that are still in the wild on September 30.
on 18-09-2016 11:01
on 18-09-2016 11:01
on 20-09-2016 17:52
on 20-09-2016 17:52
02-10-2016 23:04 - edited 02-10-2016 23:07
02-10-2016 23:04 - edited 02-10-2016 23:07
Samsung Galaxy Note 7 - it was an ok for just over a week - then I was told not to use it. I sent mine back over 2 weeks ago and they acknowledge they have it when I use chat support. But after getting contradictory information during multiple chats I am apparently still unable to cancel as I was advised I could. One agent told me I should see a refund for the deposit and a refund of at least part of the device plan within a couple of days. That was 5 days ago and after numerous excuses including I can only cancel by dialling 202. And that would not provide me with a log of the call to ensure I have everything in text format.
I have complete logs for the chats with support from the time Samsung messaged to advise me to turn off the phone and wish to maintain 100% records as my confidence in O2 support has disappeared despite several years of being their customer. Why is their customer support and PR so poor? The issue with the Note 7 is not their fault, yet instead of reassuring customers, I have agents contradicting each other - that is the worst support of all - one agent says the phone was received and the 10 days to clear my account started then, so by now I should have seen the Device plan cleared. Today when I queried why it was still not cleared, the agent said the 10 days started when I chatted on the 28th, 12 days after they received the phone...
I am seriously inclined to leave O2 after this time wasting episode - not because of the Note 7, but because their customer support is not fit for purpose - it took them 5 days to send me a returns label by email. The phone seemed ok for the short time I had it, certainly the stylus was better than the original Note and the display is great. The camera is not as good as the Sony Xperia range, but it is ok for most needs.
PS - I won't accept a replacement Note 7 as airlines are banning them and I have a long trip planned which will involve several flights. And if I do want to ignite anything, a box of matches is cheaper than a Note 7...