Solved: No signal in Wrexham LL13

Anonymous · ‎13-02-2014

We all (family) have no signal since yesterday afternoon in Wrexham LL13. Has anyone else had problems and any news on what is happening?

MI5 · ‎13-02-2014

Nothing reported yet:

Live results for LL13

Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 18:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
OK outdoors. Patchy indoors. Not good for mobile broadband.

However there is this statement:
13/2/2014 17:00pm
Due to power disruption caused by adverse weather conditions, we’re still experiencing an issue with parts of our service in the North West of the UK. This means some of our customers may have difficulty in making and receiving calls and texts or using data on their devices. We’re working with our suppliers to restore full service as quickly as we can.

Self help guide here:
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-02-2014

Have you checked the service status for your postcode ?

http://status.o2.co.uk/

a forum help link http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

MI5 · ‎13-02-2014

Nothing reported yet:

Live results for LL13

Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 18:00 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, text and email (2G)
Making calls, sending texts, using email on your phone.
Good indoors and outdoors.
Normal coverage for Mobile internet and voice (3G)
Fast networking. For smartphones, dongles and tablets.
OK outdoors. Patchy indoors. Not good for mobile broadband.

However there is this statement:
13/2/2014 17:00pm
Due to power disruption caused by adverse weather conditions, we’re still experiencing an issue with parts of our service in the North West of the UK. This means some of our customers may have difficulty in making and receiving calls and texts or using data on their devices. We’re working with our suppliers to restore full service as quickly as we can.

Self help guide here:
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-02-2014

On the site

13/2/2014 17:00pm

Due to power disruption caused by adverse weather conditions, we’re still experiencing an issue with parts of our service in the North West of the UK. This means some of our customers may have difficulty in making and receiving calls and texts or using data on their devices. We’re working with our suppliers to restore full service as quickly as we can.

Anonymous · ‎13-02-2014

Just saw this under my postcode:

Sorry a phone mast close to you isn't working

This means you might experience problems making calls, using the internet, or sending/receiving emails in this area.

Updated 19:00 (refreshed hourly). Recent faults might not show yet.

Anonymous · ‎13-02-2014

They will be trying to bring back service as fast as possible.

Keep checking that link and when it says all is ok then reboot your phone.

Weathers causing major issues I'm afraid.

MI5 · ‎13-02-2014

At least now the fault has been acknowledged you know they are on to it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-02-2014

Any idea how long it normally take o2 to fix a mast?

Anonymous · ‎13-02-2014

They dont give eta's.

You could use Tugo if your pay monthly or use viber or whatsapp if on payg although the other person will need those downloaded too, that can use your home broadband wifi if you have it.

http://www.o2.co.uk/tugo/want-it

http://www.o2.co.uk/tugo/got-it#how_it_works

MI5 · ‎13-02-2014

@Anonymous wrote:
Any idea how long it normally take o2 to fix a mast?

It all depends on the nature of the fault. If the mast has been blown down in the winds it could be a while.... If it's due to a component failure it could be hours.

Do you know the location of your nearest mast and what the ground/weather conditions are like there?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.