cancel
Showing results for 
Search instead for 
Did you mean: 

Next,Day Delivery

Anonymous
Not applicable

Yesterday ( Thursday ), I decided to buy a phone online after seeing the " next day delivery if you order before 10pm " notice. By 1pm today ( Friday ) when I still had no email to say it was dispatched I contacted a " guru " who informed me that I wouldn't receive it till probably Monday. 

Then told me I couldn't cancel my order because it had been processed.

After talking to a guy on the phone I was assured I would get it on Saturday and he would phone back in 20mins to let me know what time I would get it. That was 4hrs ago. 

I am soooo angry.

Message 1 of 88
6,498 Views
87 REPLIES 87

Cleoriff
  • 122371 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@alibongo54 wrote:

Hi, Yes I check spam daily and nothing there, just spoken to Danny on Chat and he confirms the order was completed yesterday.

I ordered via Open Events team so maybe its done differently but last time I ordered via them I got a text message and emails and a tracking number - I guess processes change.

Thanks

Alison


I hope you get some news on this order some time today Alison... I agree the thread doesn't make for happy reading. Our advice would always be to keep on ringing customer services until you get an answer ....

Veritas Numquam Perit

Girl in a jacket
Message 41 of 88
643 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

alibongo54
Level 2: Apprentice
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:
No tracking number just shows complete....
Message 43 of 88
625 Views

Anonymous
Not applicable
Speak to the courier company if you have their details or O2 customer services on 202 contract / 4445 payg

Look behind your bin 😞
Message 44 of 88
622 Views

alibongo54
Level 2: Apprentice
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:
They told me royal mail will deliver it which I found strange as normally it's yodel. I have no tracking number to give to royal mail...
Message 45 of 88
619 Views

Anonymous
Not applicable
Can O2 provide the tracking number over the phone to you ?
Message 46 of 88
616 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

alibongo54
Level 2: Apprentice
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I am going to try now obe more time to call and get a tracking number!
Message 48 of 88
607 Views

Anonymous
Not applicable
Good luck.

Message 49 of 88
602 Views

alibongo54
Level 2: Apprentice
  • 18 Posts
  • 1 Topics
  • 0 Solutions
Registered:
As I have done it via their open events team they can not give me a tracking number as they get a shop to send it to me!!! grrrr
Message 50 of 88
600 Views