Today I attempted to view my bill. After logging on I was confronted with a new page saying that my user name and passs word had expired due to me not accessing the web site for a while and I had to choose new one's. (I had used the web site the day before). Not wanting to change them I contacted Customer Services, who informed me that there had been loads of complaints. There's an old saying, IF IT AINT BROKE, DONT MEND IT !!!!!!!!!!!!!!!!
Indeed. Just logged into my account and got asked to enter an email address which is now my new username for the o2 account. Thats all! No password change required though just a link to click on the email address used to verify. I do recall that this may be in line with the forthcoming forum changes.
Precisely ! But probably O2 didn't realise the outsourced contractor would complete the changes and press the "Go Live" button quite so soon It's not what you tell people that annoys them, it's what you don't tell them.
Still can't log in using my secondary username. It amazes me that MyO2 recognises the secondary address for webmail purposes (emails download to OE) but will not now allow me to log in to MyO2 using it.