Network outage to be compensated

[Anonymous]

This has caused serious financial and personal damage today, apology is not enough ..O2 will have to cover all losses incurred during the outage

[MI5]

It's already been on sky and bbc news.

[Anonymous]

Except no mention here on their own website ..brilliant

[viridis]

There is.

[Anonymous]

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@Anonymous wrote:
Except no mention here on their own website ..brilliant

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Have a look on the network status page. 

http://status.o2.co.uk/

[Anonymous]

even the community coordinator toby has said there will be an update when it becomes available

[jonsie]

People scare me when they can't make contingency plans for emergencies. Mind you everything seems to be a major crisis these days! 

[Cleoriff]

All should be sorted now

http://status.o2.co.uk/

[Anonymous]

I PHONED 02 THIS MORNING TO ASK THE QUESTION WHY NO SERVICE ,AND ALL I WAS TOLD BLUNTLY WAS I SHOULD HAVE LOGGED ON TO TWITTER OR FACEBOOK TO FIND OUT LOL AS I IDNT HAVE NO SERVICE FROM THE GREAT PROVIDER ,LUCKY ME I HAVE VIRGIN INTERNET I WOULD NEVER HAD KNOWN ,SO IN THE END I HAD TO USE WHATSAPP TO TALK TO MY FRIENDS , MY ONLY THOUGHT WAS THIS LARGE COMPANY NEVER EVEN SENT A TEXT TO THE 02 CUSTOMERS FOR NO SERVICE ,SO I SAY THIS 02 WHEN MY CONTRACT IS UP I WILL LEAVE THANKS

[Anonymous]

Whilst I appreciate that some people may have needed to make a call in a genuine emergency, how many of us can truly say that we suffered any real loss or inconvenience as a result of yesterday's outage?

How did we used to cope, before mobile phones became such an essential part of our lives?

[Cleoriff]

Hi @Anonymous How on earth do you expect O2 to send a text to customers? This wasn't planned maintenance

It was totally unexpected and needed a great deal of work to correct. All networks suffer this sort of problem sadly