NOT A UK CALL CENTRE ANYMORE!

[Anonymous]

I joined O2 for the specific reason that you are a UK based call centre which you splashed all over your adverts and IVR's.  Now that has disappeared and South African advisors are answering calls.  They cant understand me and I can barely understand them.  It seems to me you are becoming one of the many sheep out there and are happy to outsource to save money without informing your customers!

Why have you done this and why havent you advised your customers of this?  You were very quick to jump on the bandwagon when other companies outsourced and shouted about how you were UK based, why arent you declaring your outsourcing move now?

[anticpated]

Even e.t. needed to use the phone.

[Anonymous]

But could he get a signal @anticpated?

[jonsie]

I never need to phone home...no one there

[Anonymous]

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@jonsie wrote:

I never need to phone home...no one there

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[Anonymous]

I'm paying now £18 for a tariff that I was told would cost me £5.00 because I have no data requirement.

I emailed a complaint to a manager at O2's South African call centre 4 working daya ago and because I had no response, emailed again but have still not had any response. What can I do now?

[jonsie]

Call 202

[Anonymous]

I have been trying to get through to 202 for 3 days now, trying for up to an hour 4 times daily. I have been cut off repeatedly after that. Cannot get through to life chat either- message says its down.I just wanted to cancel my contract. Anyway, now sent a recorded letter to cancel, I won.t hold my breath that they will deal with it appropriately!!

[Cleoriff]

Hi @Anonymous

Info here on how to cancel contract...http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[Brendona]

I don't know if the person at the call centre had difficulty understanding me but I certainly had difficulty understanding the call centre employee. With a recent issue relating to loss of connectivity I eventually gave up and went into town to the O2 shop.

Many companies are closing there association with their Offshore call centres and bringing the facility back to the UK. Wish O2 would follow their example.

[Enlli]

@Brendona So much for closing offshore 

https://www.ispreview.co.uk/index.php/2023/09/vodafone-shift-some-uk-customer-care-to-egypt-and-sout...