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NO SERVICE BT66

Anonymous
Not applicable

Had bad to no service in the Craigavon area for over a week now, paying for bad service when will this be fixed? 

Cant get through to 02 by landline, lines always busy, your turning into a right joke 02!!

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MI5
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O2 never give timeframes for repair as some repairs can take longer than others.
Keep checking the status page for updates and you can request a goodwill gesture from CS once your service is restored.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 17
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Bambino
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Check your local area here: http://status.o2.co.uk/

I DO NOT WORK FOR O2



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Message 2 of 17
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Anonymous
Not applicable
In short we as customers don't know and O2 fpdont give out real time upgrade / repair info.

Keep checking here http://status.o2.co.uk

If on contract and you have home wifi look at using Tugo in the interim.
Message 3 of 17
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Anonymous
Not applicable
Download the MYNETWORK APP and report the masts

Help thread http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

It is thought some across the uk are suffering from mast congestion as O2 upgrade their network.

On the service status look at the planned maintenance tab.

It is reported as good in your area.
Message 4 of 17
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MI5
Level 94: Supreme
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Registered:
O2 never give timeframes for repair as some repairs can take longer than others.
Keep checking the status page for updates and you can request a goodwill gesture from CS once your service is restored.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 5 of 17
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Anonymous
Not applicable

Showing a fault with the mast on status checker, been shoing the same fault all week.

 

No texts, no calls, no internet...

 

Trying to run a buisness here, which is near to impossible without my phone.

Message 6 of 17
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MI5
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Mobiles are not 100% reliable - None are, so you should have a landline too if you're running a business.....
You can download Tugo and give a try in the meantime....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 17
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MI5
Level 94: Supreme
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Link for Tugo app http://www.o2.co.uk/apps/tu-go
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 8 of 17
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Anonymous
Not applicable
If your on a business contract perhaps think about a BoostBoxe.

You can also divert your calls in the interim.

Link ->

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Mob...
Message 9 of 17
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Anonymous
Not applicable

i understand mobiles are not 100%, but 1 full week in this day and age is just taking the piss 

Message 10 of 17
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