on 20-01-2010 10:02
When i log into the O2 site and try to view my bill it keeps taking me back to the dashboard screen. When i look in the help section on how to do this it seems that I am missing menu items. All I have on the left hand side under My O2 is personal details and broadband.
Does anyone know how I can do this?
on 20-01-2010 11:11
on 20-02-2010 18:19
When I tried to use their lost password system, with the user name they had sent in the letter and my mobile number, I got a message saying O2 had no record of my account with them.
After numerous attempts when all I got were error messages saying the web page needed didn't exist, I did manage to get my bill total on the WAP browser on my phone. By sending a text message saying MyO2 to 2020, I got a WAP web link that eventually worked. However, I am still waiting for O2 "help" to reset my password from whatever they think it was before, so that I can view an itemised bill. Not holding my breath.....
on 20-02-2010 23:41
on 01-03-2010 04:52
If the operator at the call centre has to give you a password is this not a breach of security as usually passwords are only the knowledge of the end user??
I have been an O2 customer for years and was thinking of switching to them for broadband! This mess up has made me change my mind. PS. information letter?? I certainly did not receive one!!
on 01-03-2010 07:07
on 27-12-2014 19:13
Finally got to access details of my O2 bill-one year into contract-and with last monthly bill at over £100.
Need to carry out more detailed analysis and charges arise from travel in Europe-what I do normally and
what I discussed with O2 rep when signing up in Oct 2013