A friend of mine got a bit of a shock the other week to find a telemarketing call from a Vodafone affiliate (Aquira, Glasgow number 01414194380) which she rejected as she didn't recognise the number - and her Android phone log confirms she did - resulted in a massive bill to HER from O2. I forget the amount but I think it was over £100 and the call lasted many hours according to O2.
I took a photo of the the log on her phone and sent it to O2, but they are adamant SHE made the call and are refusing to refund.
I called the number myself and it cycles endlessly around Aquira's IVR without ever disconnecting - so if you WERE unfortunate enough to dial it back by mistake, I can understand how such a massive bill could rack up. But there is simply no evidence that happened. I then found two more reports on the net relating to the SAME issue with calls from the SAME Glasgow number, and a third case which sounds similar.
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/311-bill-not-my-fault/td-p/685943
http://www.moneysupermarket.com/community/forums/t/charged-for-phone-calls-that-phoned-me-58418.aspx
http://www.thisismoney.co.uk/money/experts/article-2441376/Why-wont-BT-remove-89-charge-18-hour-phon...
So my question is, does anyone out there know under what technical circumstances or fault could this happen? In theory it doesn't seem possible but it obviously is.
