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Loan phone

Anonymous
Not applicable
I tried returning my loan phone today. They didn't tell me I had to keep the cardboard box. My wife thinks she's thrown it. Currently, o2 will not return my £25 because of the box. This is ridiculous, I have the phone
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MI5
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Sounds like they are just being awkward to me.
Were you specifically told to keep the box?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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madasaf1sh
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I don't think they are being awkward, if you are given a loan device, then you have to return everything that you are given including box, chargers, cables any instructional leaflets etc.

If you cant return any of those then you lose your deposit simples..
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Martin-O2
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Hi @Anonymous can you give us an update on this? Did you have to pay a fee for the missing box or was it waived? 

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viridis
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@madasaf1sh wrote:
I don't think they are being awkward, if you are given a loan device, then you have to return everything that you are given including box, chargers, cables any instructional leaflets etc.

If you cant return any of those then you lose your deposit simples..

Have you seen the loan device boxes?

 

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