Like new..?

[viridis]

Is this just a rebranding of refurbished? 

Appeared today that I noticed. 

Gives you the options of "perfect"  &  "almost perfect" 

Like New

A great range of phones, for less. That's what you get with Like New. Our second hand phones are checked over and securely wiped, so you get a clean slate. If you change your mind, you'll get 14 days to return it just like a new phone.

Perfect

Perfect phones look like they've hardly spent any time out of the box. They're like brand new phones, just not in their original box.
They won't have blemishes of any shape or size. We install the latest operating system and you'll get a 12 month warranty to put your mind at ease.

Almost perfect

Almost Perfect phones are nearly new, so are a little older but still in great shape.
They may have a bit of wear and tear, but we’ll make sure there are no scratches on the screen, no more than five blemishes and no chips bigger than 2mm. We install the latest operating system and you’ll get a 12 month warranty to put your mind at ease.

[Bambino]

Same refurb, different day. Just varying degrees of it.:smileywink:

[MI5]

Seems like giffgaff is taking the lead with a few things just lately that are then being carried over to O2.
I guess they are using gg as the test bed.

[jonsie]

Sounds like O2 Recycle are selling the units back to O2....

[Cleoriff]

Well it sounds ok in theory IF they have a range stocked in the stores so you can go and have a good look for yourself. Not sure I would trust something sent to me as Grade A (as it were) to find out when it arrives it was actually Grade C. It's like buying a used car over the internet without having the chance to go and check it out for yourself....?

[Curr946]

well, ive had a look at the prices of some of the refurbs, and O2 are even overpricing these....

[Anonymous]

I bought the Experia Tablet a few weeks ago that was advertised 'AS NEW'. It turned up in a single folded peice of cardboard with a single peice of bubble wrap around it. Upon opening it up, it had greasy fingerprints all over it. I suspect the 'refurb' process for this device was a factory reset. It looked like if had come straight from the previous buyer. 

[MI5]

@Toby is there a feedback route for this?

[Cleoriff]

I hope so..... as that sounds a very poor condition to receive a phone

[Toby]

Hi @Anonymous,

Sorry to hear about that experience! Where was this advertised? On our site or another place?