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Instore CustmrSrv service

Anonymous
Not applicable
I have just been into a local Branch in Wood Green. To upgrade and buy a phone for my daughter.

I was amazed that in looking at the new Iphone to be told not to touch. Do not hold the cable.

Goodbye O2 5 other phone shops in the area.

Shocking, most assistants ask if they could help.

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Bambino
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I hope you walked straight out. That's an unforgiveable way to treat a potential customer.

I DO NOT WORK FOR O2



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Cleoriff
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How disgraceful. No wonder O2 are losing customers slight_frown

Veritas Numquam Perit

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jonsie
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Anonymous
Not applicable

That member of staff seems rude & needs a reprimand 

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Cleoriff
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If you wish to complain @Anonymous please follow the info in this link http://www.o2.co.uk/how-to-complain

Veritas Numquam Perit

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jonsie
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Maybe it's a franchise store but how some store assistants interact with the customers who pay their wages and keep them in a job is beyond me having been in customer service all my life either directly or indirectly. 

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Toby
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Hi @Anonymous,

Sorry to hear about this. I shall share with the rest of the team and feel free to send me a PM if you'd like to chat about it.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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