Solved: I was mislead by O2, see comments. - Page 2

Anonymous · ‎23-08-2016

Good afternoon.

I was mislead too.

My wife had a pay as you go sim and when we call to get the PAC code they offered us a deal.

£10 = unilimited minutes, unlimited text and 2gb. It's perfect for her.

After they finished with her I did ask if I change to O2 they would give me the same.

They girl on the other said they would. I changed straight away. When I got the sim card today and call to transfer the number they told me that my package is different. I had much less things.

I did ask to get the record of the phone call and they said they did NOT recorded that phonecall.

Is it true???

What should I do as I want what I was offered?

Thanks

MI5 · ‎23-08-2016

That sim only contract is usually over £15 a month so the first offer of £10 was better than I would have expected.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)