on 21-10-2014 12:51
on 21-10-2014 12:51
I have 2 o2 phones. I've been trying to talk to someone on the phone and then through live chat on the website. It's impossible and too much sodding effort. Just spent 30 minutes on hold on the phone and Livevchat simultaneously. I now officially give up. If you can't have the will for proper customer service then I can't be bothered with you. I am off to ring round EE, VOdaphone etc and the winner is the first one I get through to. And yes I've been with o2 since 1996 so this isn't something taken lightly but trully I am now annoyed.
Brian
on 21-10-2014 17:39
on 21-10-2014 17:39
on 21-10-2014 18:03
on 21-10-2014 18:03
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
on 21-10-2014 19:58
I too have given up.
I've been with 02 for years then all of a sudden my monthly bill has risen from £11 to £44.
I can't talk to anyone. I've tried the chat line but there's never anyone there, I've hung on the landline till my battery went flat, and similarly with my mobile.
If I cancel my direct debit I lose my number. What am I supposed to do?
on 21-10-2014 20:01
on 21-10-2014 20:01
on 21-10-2014 20:07
on 21-10-2014 20:07
on 21-10-2014 20:11
on 21-10-2014 20:11
@Anonymous I stand by @MI5 's comment about not cancelling your DD. Many a time I have felt the same when outraged with a appalling company. However all that achieves is a default will be put on your credit rating. The only time to cancel is when you no longer owe O2 a penny and have cleared your account.:smileywink:
Veritas Numquam Perit
on 21-10-2014 21:10
on 21-10-2014 21:10
Some good advice on here. The only way to sort your bill out is to speak to customer service. The bill itself and all charges broken down can be seen in My O2. If you tell us what the charges are we can possibly help.