Discussions & Feedback

[SHaikha]

Recently I went to O2 shop to change my setting on to my phone and change my sim card to micro sim so I can use it to my new phone galaxy sIII

and due to incorrect information from the o2 employee he gave me wrong information so I pay 158 pound this month due his mistake

and O2 didn't solve my issue due to their employee mistake and fault for gave me incorrect information

I ask them to change my contract they advised me back you don't need to

suddenly my billing this month 158 month and my contact is 20 pound only

can any one suggest  my how to get my right back I called customer service every day for two weeks no one solve this issue

thank you

regards

[perksie Level 58: Overseer]

It may be easier for you to go to the shop and ask them to help you with this.

[Zombie_Fried]

That's one expensive mistake.

[version7point0 Level 24: Climbing the Ladder]

Out of curiosity what does the extra £138 charges cover?

Purely changing settings on the phone should not make your phone use more of the network - even data charges are going to be £1 per day maximum without a bundle, but again that is account related not device settings.

[jonsie Level 60: Scholar]

You definitely need to contact customer service or the store and change to a tariff/bolt on to suit your needs and usage. It can be very costly as you have unfortunately discovered.

Hope you get it  sorted, smart phones are designed to eat data so try using wifi whenever possible and maybe switch off mobile data in the settings until you have the tariff or bolt or bolt on sorted out.

[SHaikha]

Thanks All for your feed back

Actually I tried to contact customer service daily more than two weeks

even they not solve my issue

its not fair to pay bill for mistake by O2 employee

[damien1 Level 30: Meditator]

But what does it say on your bill the charges are for?

[perksie Level 58: Overseer]

It's impossible to advise you here unless you say precisely what has happened.

[damien1 Level 30: Meditator]

I agree we need more info before we can offer any help it must say on your bill what the charges are for!