on 30-07-2012 23:10
Recently I went to O2 shop to change my setting on to my phone and change my sim card to micro sim so I can use it to my new phone galaxy sIII
and due to incorrect information from the o2 employee he gave me wrong information so I pay 158 pound this month due his mistake
and O2 didn't solve my issue due to their employee mistake and fault for gave me incorrect information
I ask them to change my contract they advised me back you don't need to
suddenly my billing this month 158 month and my contact is 20 pound only
can any one suggest my how to get my right back I called customer service every day for two weeks no one solve this issue
on 30-07-2012 23:17
It may be easier for you to go to the shop and ask them to help you with this.
on 31-07-2012 07:50
on 31-07-2012 13:41
You definitely need to contact customer service or the store and change to a tariff/bolt on to suit your needs and usage. It can be very costly as you have unfortunately discovered.
Hope you get it sorted, smart phones are designed to eat data so try using wifi whenever possible and maybe switch off mobile data in the settings until you have the tariff or bolt or bolt on sorted out.
on 10-08-2012 10:30
Thanks All for your feed back
Actually I tried to contact customer service daily more than two weeks
even they not solve my issue
its not fair to pay bill for mistake by O2 employee
on 10-08-2012 15:31
It's impossible to advise you here unless you say precisely what has happened.
on 10-08-2012 17:33
I agree we need more info before we can offer any help it must say on your bill what the charges are for!