O2 Community

Get help, share tips and chat

Reply
Level 27: Desk Jockey
Leonard
Posts: 2,278
Registered: ‎13-06-2012

How to help others

One of the great aspects of this community is so many members are helping out. In case you want to do something back, here are our 4 most important tips for helping out as well:

 

1. Find out where you can help

2013-01-14_1136.pngNo matter what your level of expertise, your help is welcome anywhere. Especially because most threads are usually troubleshooting threads, any thread can benifit from your input, so feel free to go for it.

 

You can find out where to help by browsing specifc boards, such as Home Broadband and Pay Monthly or by having a look at unread posts and unanswered threads. You can find both of these links under your "Quick Links".

 

Alternatively, you can always have a look at the latest threads or posts by going to the bottom of the main page. 

 

 

2. Catch up with threads you are involved in

2013-01-14_1138.pngSometimes you may be involved in a discussion or on a thread that requires troubleshooting (e.g. Helping a member with their data speeds)  

 

To the right, you can see the 'Topic options' available on each thread. If you click 'Subscribe' you will receive an email notification every time there is activity on the thread, enabling you to keep up to date and post any replies that you want to.

 

 

3. Show your support

2013-01-14_1140.pngThe community is a happy and supportive place and this is down to the great work from all of you. If you need more info to help a member, make them feel welcome and ask them to elaborate. If you see some good advice from another member, give it a kudos and lend your support.

 

It is always nice to receive gratitude and it also adds confidence in the helpfulness of a post

 

 

4. Encourage members to accept posts as solution 

2013-01-14_1148.pngIf you see a post on a thread that appears to solve the issue of the member-in-need, encourage them to accept the helpful post as the 'Solution' as this helps everyone to know  that no more help is needed.

 

If you are the one to start a thread, don't forget to accept the most helpful post as solution yourself :smileyhappy:

 

 

If you have any other tips, it'd be great if you could share them with everyone else here. I'd love to hear them. 

 

Cheers!

Leonard


Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.

Please use plain text.
stuart1983
Posts: 4,189
Kudos: 215
Solutions: 189
Registered: ‎22-04-2012

Re: How to help others

Nice guide for new users & very helpful

iphone 4 16gb o2 unlimited, iPad 2 16gb wifi only
Please use plain text.
perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: How to help others

Very good that and I like the change to the Community home page too, should make it easier for new members.:smileyhappy:

Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
Please use plain text.
MI5
Posts: 28,213
Topics: 257
Solutions: 3,010
Registered: ‎04-04-2012

Re: How to help others


perksie wrote:

Very good that and I like the change to the Community home page too, should make it easier for new members.:smileyhappy:


"Search" for answers should be in bold though :smileywink:
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
Please use plain text.
Level 27: Desk Jockey
Leonard
Posts: 2,278
Registered: ‎13-06-2012

Re: How to help others

Cheers guys. With regards to highlighting search, we're currently discussing the following redesign (sorry for the horrible MS Paint skills): http://oi46.tinypic.com/2mfisuo.jpg

 

 


Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.

Please use plain text.
jonsie
Posts: 25,735
Topics: 214
Solutions: 1,995
Registered: ‎04-01-2009

Re: How to help others

Even I couldn't miss that!

Please use plain text.