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Level 1: Joiner
Fozzy_Bear_85
Posts: 3
Registered: ‎09-11-2011

How to get mobile phone call records?

Hi i was just wondering if anybody could help me, I'm needing to get mobile phone call records, I have sent away a form and the information I got back only contained text messages, I want to know if there is any way I can get calls? This matter is urgent and very important and any help or information would be great, Thanks.
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Level 7: Part Timer
canwefixit
Posts: 939
Registered: ‎24-07-2009

Re: How to get mobile phone call records?

The calls you've made i.e. time, duration etc? If you're on contract then they're all on your online bills.
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Level 1: Joiner
Fozzy_Bear_85
Posts: 3
Registered: ‎09-11-2011

Re: How to get mobile phone call records?

Thanks for that canwefixit, only thing is it is a pay as you go phone so dont think I have an online billing account? Do you know if this is correct and if not, where would I find this? Thanks
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Level 7: Part Timer
canwefixit
Posts: 939
Registered: ‎24-07-2009

Re: How to get mobile phone call records?

[ Edited ]
Ah I see, no pay and go customer's don't get access to itemised billing online.
Was it a subject access request that you sent in? Link: Click Here
This would be the only way to get any info on calls you've made on pay and go, if there's even any info to be had.
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Level 1: Joiner
Fozzy_Bear_85
Posts: 3
Registered: ‎09-11-2011

Re: How to get mobile phone call records?

Yeah it was the subject access report that I sent away for, I spoke to an advisor who said they would be in contact with me about it but I have so far had no reply. I will keep trying, thanks again for the help and advice.
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