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Level 1: Joiner
Posts: 4
Registered: ‎19-07-2011

How to chat with o2 guru through o2 website?

Hi,-
i had a few chats with some very kind o2 gurus the last days. They always told me to come back when i have further questions. The point is that the chat possibility always came without demand. No i would like to know how to get back in chat with these gurus, as my prob is still not solved...
Cheers
Level 7: Part Timer
Posts: 942
Registered: ‎24-07-2009

Re: How to chat with o2 guru through o2 website?

It normally comes up if you browse the help pages Smiley Happy
Level 1: Joiner
Posts: 4
Registered: ‎19-07-2011

Re: How to chat with o2 guru through o2 website?

Doesnt come since 2 days now. Tried it several times a day, logged in and not... May be they don't like me anymore and banned me.... The gurus are very nice, but the customer service himself is so bad. They dont even spend time to read emails correctly and give answers totally out of the context. I told them for example that i live in germany and they told me to go to a O2 Uk Shop near me!! Man Surprised Man Surprised Man Surprised Man Surprised (Some 350 miles away...)
This is so sad. My english is may be not the best, but good enough to comprehend me....
Cheers Q.
Posts: 14,428
Topics: 257
Kudos: 1,259
Ideas: 2
Solutions: 1,093
Registered: ‎13-08-2008

Re: How to chat with o2 guru through o2 website?

Is it an issue us customers can help you with? You are asking a query about O2-UK ?
iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Fringe outdoor 4g now part of the 91% coverage outdoor)
Level 1: Joiner
Posts: 4
Registered: ‎19-07-2011

Re: How to chat with o2 guru through o2 website?

Sorry, you cant. Its quite delicate and only someone with possibility to look in the o2 system can help me further.

Cheers Q.
Posts: 47,382
Topics: 421
Solutions: 2,604
Registered: ‎04-01-2009

Re: How to chat with o2 guru through o2 website?

Posts: 14,428
Topics: 257
Kudos: 1,259
Ideas: 2
Solutions: 1,093
Registered: ‎13-08-2008

Re: How to chat with o2 guru through o2 website?

I now see steve
iPhone 6s 64gb on 4g 30gb tariff
iPad Air 2 wifi-4g 64gb refresh
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Fringe outdoor 4g now part of the 91% coverage outdoor)