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Level 1: Joiner
Posts: 4
Registered: ‎19-07-2011

How to chat with o2 guru through o2 website?

Hi,-
i had a few chats with some very kind o2 gurus the last days. They always told me to come back when i have further questions. The point is that the chat possibility always came without demand. No i would like to know how to get back in chat with these gurus, as my prob is still not solved...
Cheers
Level 7: Part Timer
Posts: 941
Registered: ‎24-07-2009

Re: How to chat with o2 guru through o2 website?

It normally comes up if you browse the help pages Smiley Happy
Level 1: Joiner
Posts: 4
Registered: ‎19-07-2011

Re: How to chat with o2 guru through o2 website?

Doesnt come since 2 days now. Tried it several times a day, logged in and not... May be they don't like me anymore and banned me.... The gurus are very nice, but the customer service himself is so bad. They dont even spend time to read emails correctly and give answers totally out of the context. I told them for example that i live in germany and they told me to go to a O2 Uk Shop near me!! Man Surprised Man Surprised Man Surprised Man Surprised (Some 350 miles away...)
This is so sad. My english is may be not the best, but good enough to comprehend me....
Cheers Q.
Posts: 13,396
Topics: 222
Kudos: 960
Solutions: 1,018
Registered: ‎13-08-2008

Re: How to chat with o2 guru through o2 website?

Is it an issue us customers can help you with? You are asking a query about O2-UK ?
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)
Level 1: Joiner
Posts: 4
Registered: ‎19-07-2011

Re: How to chat with o2 guru through o2 website?

Sorry, you cant. Its quite delicate and only someone with possibility to look in the o2 system can help me further.

Cheers Q.
Posts: 36,433
Topics: 290
Solutions: 2,312
Registered: ‎04-01-2009

Re: How to chat with o2 guru through o2 website?

This may be a pointer
viewtopic.php?f=3&t=66061


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Samsung Note 4, Samsung Note 2, Samsung Galaxy Tab Pro, Nexus 7 2013
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Posts: 13,396
Topics: 222
Kudos: 960
Solutions: 1,018
Registered: ‎13-08-2008

Re: How to chat with o2 guru through o2 website?

I now see steve
2 iPhone 5s 32gb on 4g 8gb tariff 1 iPhone 4s 16gb sim only on business contract
iPad 3 wifi-3g 64gb
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (still 2g only and it is 2014)