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How to chat with o2 guru through o2 website?

Anonymous
Not applicable
Hi,-
i had a few chats with some very kind o2 gurus the last days. They always told me to come back when i have further questions. The point is that the chat possibility always came without demand. No i would like to know how to get back in chat with these gurus, as my prob is still not solved...
Cheers
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Anonymous
Not applicable
It normally comes up if you browse the help pages slight_smile
Message 2 of 7
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Anonymous
Not applicable
Doesnt come since 2 days now. Tried it several times a day, logged in and not... May be they don't like me anymore and banned me.... The gurus are very nice, but the customer service himself is so bad. They dont even spend time to read emails correctly and give answers totally out of the context. I told them for example that i live in germany and they told me to go to a O2 Uk Shop near me!! :mansurprised: :mansurprised: :mansurprised: :mansurprised: (Some 350 miles away...)
This is so sad. My english is may be not the best, but good enough to comprehend me....
Cheers Q.
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adamtemp64
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Is it an issue us customers can help you with? You are asking a query about O2-UK ?
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Anonymous
Not applicable
Sorry, you cant. Its quite delicate and only someone with possibility to look in the o2 system can help me further.

Cheers Q.
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jonsie
Level 94: Supreme
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adamtemp64
Level 66: Unequalled
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I now see steve
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 7 of 7
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