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How to I report a cabinet fault next to a mast?

Anonymous
Not applicable

I am trying to find out how to report an electrical fault on a cabinet associated with an O2 mast. The Live Chat has been busy all afternoon and there is a 15 mins or more wait on the phone.

 

Storm Frank blew the top off a cabinet exposing the wiring and also the array of fans at head height at the base of the mast at Meadowbank Retail Park in Edinburgh. It is both an electrical hazard and a risk of injury. It is also tempting to vandals and could cause the mast to be unavailable if tampered with.

 

The Google Street View link is HERE. It is the cabinet with the grafitti.

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MI5
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Contact numbers are here http://www.o2.co.uk/contactus
but I guess @Toby may be the best route to report it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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MI5
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Contact numbers are here http://www.o2.co.uk/contactus
but I guess @Toby may be the best route to report it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Anonymous
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Sadly the Report Back facility in the My Network app does not allow me to report this type of fault.

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MI5
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No, that's just for service issues.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
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Toby is messaged - thanks for the help.

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MI5
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He'll pass it on for you, for sure slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Anonymous
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@jonsie wrote:

Toby will certainly pass it on but will they take any notice? 


Not likely as it will be low in their agenda I guess

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jonsie
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@Anonymous wrote:

@jonsie wrote:

Toby will certainly pass it on but will they take any notice? 


Not likely as it will be low in their agenda I guess


My thoughts too mate 

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