How long were you on hold for? - Page 2

Anonymous · ‎14-09-2015

I've been on hold for 40 minutes now.

Anyone else experiencing such long wait times?

Update - 50 minutes now

Anyone know how long you queue for Vodafone customer services on average?

Update - 56 minutes. At 60 minutes the phone is going out the window.

Boom, 1 hour on hold. Game over.

Update - having another go today - Tuesday. On hold for 45 minutes so far! I managed to get a Live Chat around 5pm but they disappeared after one message.

gindygoo · ‎15-09-2015

@Anonymous did you get through this morning?

jonsie · ‎15-09-2015

I think 8002 is manned by one man and his bemoredog. ...that was my experi6calling a few months ago for a friend...on hold for around 40 minutes....they really need to give the dog a bone.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎15-09-2015

Hi @Anonymous,

I'm Toby, the community manager. Welcome!

Sorry to hear about the long wait times. See how you get on tomorrow and if you continue to have trouble, let me know and I'll see if we can speed things up for you.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎15-09-2015

I did get through this morning - after 55 minutes miraculously a voice came on the phone and said the magic words - 'can I help you'. So in total 1 hour and 55 minutes on hold. This is a record for me. I must really want the new iphone. I can't think of any other scenario I would put up with it.

MI5 · ‎15-09-2015

Yes, amazing what you'll put up with for some things

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎06-10-2015

Im on hold now for over 50 minutes waiting to upgrade my phone. It disgraceful. I am now at the point that i wish to leave o2 rather than upgrading. Of course, i am also nearing the dreaded 9pm UK and as such will automatically be cut off. This is just not good enough. I dont care that the new iphone has come out and makes waiting times longer. It was of no surprise to anyone that the iphone was coming out - why havent o2 properly planned for this with additional staff. Terrible, terrible customer service.

jonsie · ‎07-10-2015

Cutbacks, redundancies and closure of UK call centres. Not acceptable but a sign of the times. Telefónica are in trouble hence the imminent sell out to Three.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

kazb · ‎31-01-2023

1 hour 4 mins waiting to speak to someone and was then cut off, im being charge for a product i dont use and can't speak to anyone about it. Total disgrace, time to look at switching

madasaf1sh · ‎31-01-2023

No Idea why you have reopened a thread from over 7 years ago @kazb

But I was connected to an agent in 4 rings when I have just called up.... total call time 15 minutes...

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK