How long is an O2 moment ?

[Anonymous]

I've been online twice today trying to get online help - been sat like a lemon for ages with O2 telling me to 'give them a moment' - how long is this 'moment' supposed to be ?!

[Anonymous]

This is 2015 not 1915 - given this is an internet company why would I be expected to get into a car, spend money on petrol, spend money on parking and then wait in a store when it would be easier to just switch to a competitor that has a better online experience ?

[MI5]

No need to have a go at us mate - we're just customers too and offering advice that works

[Anonymous]

Go to a store is advice ? Brilliant ! I think I could possibly have worked that out for myself.

In the end I phoned them, spoke to someone who kept getting my number wrong, then told me my two accounts could be viewed on my one online account, they can't, he said he would change that (so why did he tell me they could in the first place), however he asked me to log off and back on (to give him time to get rid of the awkward customer) - which I did and hey presto its exactly as it was before I wasted time on him. Woeful

I'm not expecting a great deal from minimum pay contact centre staff but at least a fraction of truth from some who actually knows the product would be a lift !

At the end of the day its the old adage isn't it, you pay peanuts, you get (unhelpful) monkeys!

[MI5]

As you are intent on being rude to me I'll leave you to figure the rest out for yourself then.

[Anonymous]

Rude ? Seriously ? How so ?

Go to the Store was your 'advice' ? Is that helping ?

What's to figure out ? O2 won't employ enough staff to ensure customer service is acceptable - yet again we're not talking rocket science here!

[Cleoriff]

@Anonymous The thing you seem to forgot is you are actually talking to other customers on this forum. Apart from Toby the Community manager, none of us work for O2 ...we are advising purely on our own experience. We give this advice freely in the hope it will help others.

My advice (should you wish to take it)...is to ring customer services beteeen 8.15-8.30am this morning. I have phoned at this time before and my longest wait time has been 8 minutes and my problem was resolved in 10 minutes total. Best of luck...

[jonsie]

Go with the best coverage in your particular habitat, home and work, best price, best deal and with who can give you the good customer service you deserve. I agree getting through right now is like trying to get through to the Pope but as your are clearly a grieved, vote with your feet and your wallet.