How are you supposed to contact o2. have to just be the I am leaving o2, nothing else works

[Anonymous]

Never got message telling me my data limit is used, never even got close in past to using it all!

Can't add data bolt on via O2 App "This informational is not avialable...."

Live chat not available.

Can't add data bolt on via website "it looks like somethng has gone wrong message"

Can't phone - line is closed.

No email address for customer services.

0/5 ways available to get in touch with 02. Total lack of customer service - thanks for nothing o2, thats mee off to someone else now since contract has already ended.

[Anonymous]

How is a newbie allowed to start a post, i have been moving around the forum for one hour looking for how to

''place a new topic'''

[jonsie]

Here you go and welcome @Anonymous

Start a New Thread

http://community.o2.co.uk/t5/Discussions-Feedback/Starting-a-New-Thread/m-p/710363/highlight/true#M48117

[Anonymous]

thanks, just figured it out, i have put a post about my problem with refund if you can help...saludos

[Cleoriff]

Welcome to the forum @Anonymous.

I have just answered your query about returning refurbished phones  here

[Peanut]

I couldn't see if you are on contract or PAYG. All contract with phone and SIM onlys have their data capped so you shouldn't be able to go over. However, I have seen the odd post on here where the cap didn't kick in straight away and the customer has been billed for the extra useage. If that's not the case, call Customer service on 202 free on contract or 4445 on PAYG. It's 25p for the entire call.

[Peanut]

Ah. Missed seeing the first post before I posted! Sorry!!:  

[Anonymous]

It was working again in the morning.

[Anonymous]

All those people with the comments about the time of the day. Not everyone works 9-5, some people work shifts, travel with work etc. Its a 24 hour world.

1) o2 state they will send you a text when you have reached your limit - they didn't. So either they lie that they say they will send you a text, or that wasn't working.

2) If either the website, or the app had been working - I would have just added the bolt on there and then - no issue, happy customer.

But the site wasn't allowing bolt on to add, nor was the app, can't phone anyone, no live chat etc.

So, stuck traveling with no data connection, app worked again in morning to add bolt-in, so yes, I was very hacked off night before

[Cleoriff]

I am well aware of shift work @Anonymous having been in nursing all of my life....however O2 customer services don't work past 8-9pm and provide a shorter service at the weekend (something I am also used to with other depts in the NHS)

Problem is, some parts of the O2 website have been known to go offline for maintenance or simply because they glitch which is damn friustrating for customers. I am not condoning poor service... I am just telling you how it is...

[MI5]

Customers need to be aware of cs opening times which are available on the website for all.