on 27-10-2014 16:19
on 27-10-2014 16:19
Been with o2 for a good number of years but had enough
On a refresh contract and was trying to upgrade, 100 mile round trip to o2 shop and they could not offer prices displayed on website, staff that are just plain not interested, 40 mins on hold for customer services for phone to go dead, 1hr 35mins on Chat with 5 different operators to be fobbed off, a website that does a "verified by visa transaction" then fails.
Add in no data service within 50 miles, removal of all hotspots within 50 miles, round trip of 380 miles for a "rewards" cinema ticket.
Time to smile nicely and move on - wonder how many hours I will need to spend on phone to pay off contract?
on 27-10-2014 16:22
on 27-10-2014 16:22
Don't forget to ask for your PAC if you want to keep your number.
Legally they have to provide this to you within 2 hours and once given to your new network it will start the cancellation procedure.
on 27-10-2014 16:24
Poor service all round, it's a shame when people feel they have to leave but i can't say as I blame you. I've just taken one of my numbers to EE and it's nice to just have complete 4G coverage everywhere I travel in my normal day to day commute and habitat.
on 27-10-2014 16:26
on 27-10-2014 16:26
on 27-10-2014 16:27
on 27-10-2014 16:27
on 27-10-2014 16:28
on 27-10-2014 16:28
on 28-10-2014 00:51
on 28-10-2014 00:55
on 28-10-2014 00:55
@Anonymous wrote:
Almost certainly going with Three - only provider that can offer me 3G where I live and work, thing is if it had not been for all the hassle I would not even have looked around, would have been a good little o2'er and blindly upgraded my phone. Getting too old and grumpy to have to deal with poor customer service when there are plenty other places that want my money.
Agree with that. You have to go with the network that meets your needs.... No good throwing money awayof you can't use your phone...:smileysad:
Veritas Numquam Perit
on 29-10-2014 13:21
on 29-10-2014 13:27
on 29-10-2014 13:27
That's terrible and there's little we can say only sympathise. No excuse really.