Great service

[Anonymous]

I had a problem with my new Samsung A3 today, suddenly switching itself off and refusing to come back on. I went into a phone warehouse for help, and was told the battery was faulty and I would have to return my phone to 02 to be replaced or repaired, which was a blow as I've only had it a month.

However, after logging into my 02 account, and finding the Live Chat team, I was advised by Ismeet to do a simple test. In less than 2 minutes my phone was up and running again! Great service. I'm really pleased, and would advise any 02 customer having problems to try getting help this way

[Cleoriff]

Good news @Anonymous Always nice to hear something positive about Live Chat....normally they come in for a lot of criticism. Thanks for posting

[jonsie]

Live chat can be very hit and miss. It's good you got your problem sorted by them and thanks for the positive comments 

[MI5]

Just out of interest, what was the simple test please?

[jonsie]

---

@MI5 wrote:
Just out of interest, what was the simple test please?

Ouch!

[MI5]

Just curious

[Anonymous]

After reading this im curious myself as to what the test is

[MI5]

Hoping @Anonymous will come back and tell us ?

[jonsie]

Maybe credit where it is due....

[MI5]

Delighted that they helped, but just want to know how !