Re: Great service - Page 2

Anonymous · ‎29-08-2015

I had a problem with my new Samsung A3 today, suddenly switching itself off and refusing to come back on. I went into a phone warehouse for help, and was told the battery was faulty and I would have to return my phone to 02 to be replaced or repaired, which was a blow as I've only had it a month.

However, after logging into my 02 account, and finding the Live Chat team, I was advised by Ismeet to do a simple test. In less than 2 minutes my phone was up and running again! Great service. I'm really pleased, and would advise any 02 customer having problems to try getting help this way

jonsie · ‎29-08-2015

Obviously they knew it was Saturday and Crystal Palace beat Chelsea 2-1.....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎29-08-2015

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎02-09-2015

Great to hear this @Anonymous ! I can pass this feedback for you. Do you know the rough time that you visited the store? And day? Thanks!