Galaxy Note 4 -- not for existing customers?

[Anonymous]

I was waiting for Note 4 for quite a while as I can already upgrade my contract but I want this exactly device. Today I noticed that on the O2 website Note 4 is shown as In stock, and you can order it for next day delivery, but if you try to upgrade, it isn't available.

I tried to phone customer support, but with the same result -- they couldn't offer Note 4 as an upgrade.

I don't like this. If it will remain like this tomorrow, I might just switch to another network. Being an O2 customer proves to be a disadvantage.

[jonsie]

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@MI5 wrote:
I promise to stay below the max

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Can't be fairer than that....

[viridis]

Upload the details to your son's iCloud then we can all have a go at ordering it for you.
Don't worry about password or anything.

[Anonymous]

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@Cleoriff wrote:

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@Anonymous wrote:

@Cleoriff 

This is the moment you have been waiting for...go for it!

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@Anonymous  I am currently at a villa in the countryside in Spain...on a mobile. Now it may be my eyes ...or the alcohol but am not quite up to ordering much at  the mo....unless its another vodka of course 

I may be forced to hand over all my credit card details to @MI5 ...so he can do it...mmmmmm...let me think about that one 

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Just rub it in!:smileytongue: Soooo jealous!Peace and quiet in the sun....

Watch out for the roaming charges!( pretending to give O2 related advice)

[MI5]

Cleo is an expert at avoiding roaming charges

[Cleoriff]

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@MI5 wrote:
Cleo is an expert at avoiding roaming charges

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True! Roaming charges? What are they?...WiFi is my God...

Anyway back on topic...or buying that Note 3...with Watch... it looks as if I shall HAVE to wait till I get home. If I order and it says next day delivery...I am done for...as my other half is working all next week...:smileysad:

And I know for certain 'next day delivery' does not mean to Spain...

[MI5]

Will have to hope the offer is still on....

[Cleoriff]

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@MI5 wrote:
Will have to hope the offer is still on....

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Well I get back Friday...I could try to order it Thursday night?...

[viridis]

Just open an account and put one in your basket and partly complete the checkout.
They'll spend the next week emailing you, reminding you its there and will still honor it.

[Anonymous]

All right, I waited for two long days, checking O2 website every now and then. As of today, the update is still not available. Tried to ring the updates on 202, and was listening for at least half an hour of awful music, then hanged. 

If it's an IT glitch, and if it was treated as a matter of emegrency, it should have been fixed by now. I work in IT myself, and I know how things are handled in urgent scenarios. If they were unable to fix the glitch, then their IT is dumb and useless. 

I give them another 24 hours. If the same mess will continue tomorrow morning, I'll say goodbye to O2. I've had enough.

[viridis]

Amazing that many people still waiting for their upgrades to iPhone 6 and thinking of cancelling can't order an alternative.