on 18-10-2014 16:28
on 18-10-2014 16:28
I was waiting for Note 4 for quite a while as I can already upgrade my contract but I want this exactly device. Today I noticed that on the O2 website Note 4 is shown as In stock, and you can order it for next day delivery, but if you try to upgrade, it isn't available.
I tried to phone customer support, but with the same result -- they couldn't offer Note 4 as an upgrade.
I don't like this. If it will remain like this tomorrow, I might just switch to another network. Being an O2 customer proves to be a disadvantage.
on 18-10-2014 16:56
@Anonymous as I suspect of course you can upgrade to a note 4.
There is an IT issue with it, was suppose to be fixed by now but still not allowing upgrades to be put trough
No timescale I'm afraid, but as you can Imagine it is top priority as you are not the only customer that wants it .
on 18-10-2014 16:30
on 18-10-2014 16:31
That just seems plain crazy, I'm fast losing faith in O2!
on 18-10-2014 16:31
on 18-10-2014 16:32
on 18-10-2014 16:32
on 18-10-2014 16:33
on 18-10-2014 16:33
18-10-2014 16:34 - edited 18-10-2014 16:34
It may be worth feeding your disappointment back to O2 via http://www.o2.co.uk/how-to-complain/complain although it can take up to 28 days to get a response.
Does seem like madness.
Did they explain why ?
on 18-10-2014 16:42
How do I get to those retentions?
on 18-10-2014 16:44
on 18-10-2014 16:44
@Anonymous wrote:How do I get to those retentions?
Choose the leaving us option.
on 18-10-2014 16:44
on 18-10-2014 16:44