Discussions & Feedback

[adamtemp64 Level 50: Versatile]

and now 3 have launched there version

[DaveC Level 19: Quirky]

I like O2 trials - it usually means 'this is the last you will hear of this one.'
Maybe sarcastic (but with an element of truth)

[mitchja]

and now 3 have launched there version

but only as a retention tool. They are not going on general sale to everyone. Why anyone would want to be retained by Three is anyone's guess though!!

[jpshaywood]

I've been trying to get on the trial, as I can't get reception at home for about 40% of the time. My wife's iphone signal is even worse.
Trying to get through Customer Service is impossible - all they say is 'wipe the sim card and reinsert it' or our map shows you should have a good signal.
If we can't get on the trial, O2 will lose 2 customers come December.

[aldaweb]

Are O2 charging for this? or planning to.
Would it work with a MVNO on O2's network eg Tesco or GiffGaff or Just O2?

[perksie Level 58: Overseer]

Are O2 charging for this? or planning to.
Would it work with a MVNO on O2's network eg Tesco or GiffGaff or Just O2?

O2 have made no announcements at all.

[dawkins]

I have sent an official complaint to O2 regarding the lack of signal to my house when on the signal, or coverage checker it shows that there should be a good signal. I get no signal at all in my house unless it is placed in one or two awkward positions, and even then the moment I touch the phone it goes to 'No Service'.

My neigbour has Vodaphone's Sure Signal and it works amazingly well. I want O2 to supply me with their trial unit (or other solution) otherwise I will have to challenge them firmly and with persistence on their supposed good service status to my location.

Like others, I simply can't justify spending £37 per month for a non existent service and they will most likely loose a very loyal customer who has spent thousands with them over the years.

[Electric]

Welcome to the crazy world of O2, I purchased two new phones from O2 about 18 months ago and they have never worked properly where I live or work due to a non existent signal. After 18 months of complaining and eventually emailing Ronan Dunne, the CEO, they have agreed to cancel my contract and waiver all charges. I spend £60/month with O2 and they wanted me to pay £150+VAT for a Femtocell to have the privilege of receiving the service I thought I was paying for. I bet the Femtocells do not cost O2 more than £50 each to purchase, but they prefer to lose a loyal customer of 20 years rather than free issue a Femtocell to me. I am off to 3 which has an excellent signal in my area, plus if there are problems they issue Femtocells for customer retention.

[perksie Level 58: Overseer]

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Electric wrote:

Welcome to the crazy world of O2, I purchased two new phones from O2 about 18 months ago and they have never worked properly where I live or work due to a non existent signal. After 18 months of complaining and eventually emailing Ronan Dunne, the CEO, they have agreed to cancel my contract and waiver all charges. I spend £60/month with O2 and they wanted me to pay £150+VAT for a Femtocell to have the privilege of receiving the service I thought I was paying for. I bet the Femtocells do not cost O2 more than £50 each to purchase, but they prefer to lose a loyal customer of 20 years rather than free issue a Femtocell to me. I am off to 3 which has an excellent signal in my area, plus if there are problems they issue Femtocells for customer retention.

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Third identical post!

[jonsie Level 60: Scholar]

Dragging older posts up does nothing except puts any replies all over the place and cut and pasting posts in different threads is a little pointless.