on 29-08-2014 09:35
I challenged O2 about a charge on my account which the customer service represenative who agreed with my issue and sent a request for refund.
Several days later I check my account and the chrage was still there.
I called again and was advised it was declined so I requested a discussion with a manager. After a lengthy conversation she agreed it was misleading and would be refunded and to check my account today, which I have and the charge is still there.
Having just been on online chat, the last input is the decline to my request who have suggested I call again.
This just about sums up my experience with O2 at the moment, false promises and not fullfilling what they say they will do. What sort of service are they running because it's a shambles and all to common with companies today. Say one thing, do another!
So what's the next step....(tempted to cancel my direct debit and stick my payg sim in my phone!).
29-08-2014 10:43 - edited 29-08-2014 10:50
29-08-2014 10:43 - edited 29-08-2014 10:50
Let's not get sidetracked here, what I reported and complained about was agreed by several people to be removed from my account.
The issue I have is it not being carried out.
I am calm until the time comes when I no longer can be but will not be held to ransom over credit rating threats, etc.
Going to call them @ lunchtime today - I'll drop a couple of anger suppressant tablets into my water about 20 mins beforehand
on 29-08-2014 10:46
no one is sidetracking we are all simply offering you help and advice from personal point of views! its up to you if you want this help or not however no one is sidetracking its just offers of help from our own experiances,
Jay
on 29-08-2014 10:48
on 29-08-2014 10:48
@sparkymarcopolo wrote:Let's not get sidetracked here, what I reported and complained about was agreed by several people to removed from my account.
The issue I have is it not being carried out.
True...and as I said just the same as mine..promised and no result. Till I hit the jackpot with someone who knew the distress it was causing me...and acted accordingly. Good luck @sparkymarcopolo
Veritas Numquam Perit
on 29-08-2014 10:52
on 29-08-2014 10:52
We wish you well, whether you try calling again or making the complaint. It's all time consuming and frustrating.
on 29-08-2014 10:55
on 29-08-2014 10:55
I appreciate all the suggestions etc, but I don't want to get into a debate about this and that when the focus is on O2 not doing what they offered and agreed to. Of course there is a way forward and only I can act on it and what one takes on board.
I'll get there eventually I'm sure
on 29-08-2014 10:56
well good luck and I hope this matter gets resolved.
on 29-08-2014 10:58
on 29-08-2014 10:58
on 01-09-2014 08:00
on 01-09-2014 08:00
Well it's still ongoing. Called them yesterday and there's no record on the system of a Manager approving the removal of the charges but after a long discussion it was approved again, this time I got names.
....still no futher forward, apparently the Manager was meant to remove it in the afternoon and still it appears on my account.
There comes a time when hassle and frustration outweighs the cost so I think its time to move on, cancel my contract with o2 and choose another supplier!
01-09-2014 08:03 - edited 01-09-2014 08:05
01-09-2014 08:03 - edited 01-09-2014 08:05
on 01-09-2014 08:16
on 01-09-2014 08:16
Sorry this hasn't been sorted by now. Charges can be removed immediately so I can't understand why this hasn't been done. Shame on O2 if this has now been agreed twice and still not removed.