Faulty Handset 23 days old - Page 2

Anonymous · ‎27-01-2015

Hello,

My S5 developed a fault with the screen however as its outside of the 14 days i have to have it repaired, does anyone else find this shocking ?

my inital thoughts that if anything was faulty you are with your rights to request a replacement?

any ideas?

Thanks

MI5 · ‎27-01-2015

Contact Samsung. It will be way less painful

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎27-01-2015

Here is a good self help thread that may help http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Guide-Differance-between-SOGA-and-warranty-exten...

anticpated · ‎27-01-2015

O2 repair is an exercise futility. Contact samsung directly for a less painless experience.

Samsung Galaxy S10, Samsung Galaxy S21 Ultra

Cleoriff · ‎28-01-2015

Phone numbers for Samsung (a choice)

UK 0844 381 5195 or 0330 726 7864

Then this link gives you a contact form if you wish to email...

http://www.samsung.com/uk/info/contactus.html#

Veritas Numquam Perit

Anonymous · ‎28-01-2015

Isn't it 28 days to get a faulty handset exchanged?

It clearly isn't fit for purpose if it doesnt last this long.

If got through O2 directly, give them a call

Cleoriff · ‎28-01-2015

@Anonymous wrote:
Isn't it 28 days to get a faulty handset exchanged?

It clearly isn't fit for purpose if it doesnt last this long.

If got through O2 directly, give them a call

Although.....O2 may want to send it to Anova... I wouldn't have that with my phone.

I would be going straight to Samsung with their 2 year warranty......

Veritas Numquam Perit