Delaying activation of SIM/account

[Anonymous]

Hi all,

I've just ordered a new phone on PAYG with O2, but I've just discovered that I still have substantial credit with my old provider that I need to use up.  

Can anyone confirm that my O2 billing will only commence once I activate the SIM, even if that is 7-8 weeks after receiving the handset?

Thanks in advance

Rob

[Bambino]

Thank you for the update @Anonymous. I concur with @MI5 about the method you should use to contact O2. I'm surprised by the language used by the O2 advisor you spoke to, but not by his attitiude concerning Live Chat. If the language offended you, you can lodge a complaint here: http://www.o2.co.uk/how-to-complain

[Anonymous]

Ok, thanks for the feedback.

I wasn't offended by the language, just flabbergasted by the inability for a large company like O2 to train their staff properly (both on Live Chat and telephone customer support).  It's frustrating when trying to make a decision about something, and not be able to get a definitive answer from the telco itself.

Thanks

Rob

[MI5]

Unfortunately an all too typical frustration these days.

[jonsie]

I've never found a problem with speaking to customer service in fairness and usually get through to someone with adequate training and product knowledge. Live chat can be very hit and miss despite the satisfaction figures quoted. I sometimes find it quite refreshing speaking to a customer service agent who tells it like it is...:smileywink: