Crystal Peaks O2 .. AVOID

[Anonymous]

I have recently taken 3 contracts out and insured 2 of them, my partner went in today to arange the 3rd insurance  and was met with arrogant unhelpfull staff. She recognised 2 from our previous visits when they were helpfull,  just shows they only want your money. She rang me to tell me what happened so i rang to speak with the manager only to bet with an unhelpfull person who's attitude was disgusting. If i could i would cancell all contracts and go with a service provider who had at least basic customer service, something which is clearly lacking here.

[jonsie]

I've never known a phone to have to be inspected. Perhaps commission based sale instore...

[MI5]

It's a ridiculous concept - You don't have your car or house inspected before arranging insurance.....

[Anonymous]

It's fine that they want to see it, might have a cracked screen. The frustration is that she had it with her just needed someone to set up the insurance.