I tried to e-mail this but couldn't find a direct e-mail. I did fill out the survey but don't think those few questions really show how pleased i actually was with this evenings online chat.
I am due an upgrade but the 16gb iphone 5c seemed to be out of stock. So i started online chat to enquire about availability and if they were due back in.
I wont go into minor detail but i was offered the 32gb for the price of the 16gb with 5gb data and upfront fee of £29.99 and £38 per month. I saw the 2gb data deal on website had no upfront fee and was happy with 2gb as i rarely go over the 1gb allowance i currently have. Before i knew it, the upfront fee had been removed and i also got a £2 per month discount... so now paying £36 per month for iphone 5c, pink, 5gb data and 32gb phone. To top it off, it arrives tomorrow 
!!
(if i'd of done this deal on the website myself i'd be paying £43 per month so total saving of £168 altogether after chatting with someone )
I currently have iphone4 8gb and pay £38 a month (i've always felt a bit ripped off with this deal when the newer handsets come out with better/cheaper deals on yet i was stuck with the old model and paid more)... so to upgrade to a better phone, better deal and pay less... what can i say... I'm a very happy customer indeed Also noticed that the handset cash price was £360 where as on the apple website its £549.... amazing
Giselle on live chat was a pleasure to chat to - i wanted to get this across to o2 as so many people are always quick to complain but not as quick to say when things have gone well. Big thankyou to her, for answering my questions and helping me every step of the way! Couldn't of been easier (she was much more polite than the 2 people i had ringing me up a few weeks ago trying to push me to upgrade on 2 seperate occaisons!)
I hope this makes its way to o2 and giselle as to how pleased i am.
thanks again.
Jenny
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@jonsie....I was typing that as you posted...slow slow me...
Hi guys phone hasnt arrived as of yet 😞 still says 'out for delivery' since 9am . Having it delivered to work but going home now but girls at work know to let me know if/when it arrives toby i will pm you once i'm home on laptop thanks!
phone hasnt arrived as of yet 😞 still says 'out for delivery' since 9am . Having it delivered to work but going home now but girls at work know to let me know if/when it arrives toby i will pm you once i'm home on laptop thanks!
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They do deliver up to 8pm I believe.:smileysad:
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Check the bins 
By 10pm the guy in the o2 shop said no biggie! Thought i was being clever getting it delivered to work thinking it'd be here before 530! Oops. Hopefully it does turn up & it'll be there for me on sunday when i'm next in work
no biggie! Thought i was being clever getting it delivered to work thinking it'd be here before 530! Oops. Hopefully it does turn up & it'll be there for me on sunday when i'm next in work
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Hope it's there for you Sunday then
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Ain't that always the way 😞
If you'd have chosen home delivery they would have been banging on the door at 9.30 this morning !!!!
If you'd have chosen home delivery they would have been banging on the door at 9.30 this morning !!!!
Finally got on the laptop to track, it's with courier 'Uk Mail' and my delivery status is 'delayed' whatever that means! But no phone has arrived at work. Will ring the couriers tomorrow morning and see what they say just my luck!
