Compensation for loss of service

[Anonymous]

Do 02 provide compensation for loss of service? A mast is down in my area and has been for over a week now. 2G isn't even working. Any experience much appreciated.

[Anonymous]

No.

Outages etc are covered in T&C.

Here is the link if you wish to take a look.

http://www.o2.co.uk/termsandconditions/mobile


But they may offer a gwg when your service is back if you contact cs to ask.

http://www.o2.co.uk/contactus

In the interim if your on contract consider using TuGo if you have home broadband wifi.

http://www.o2.co.uk/apps/tu-go

What's app and Viber are available for Payg but the recipients need to have them downloaded too.

[MI5]

Best to wait until service is resumed then call and ask for a goodwill gesture, but as bob says, it's not compulsory......

[jonsie]

If you get no joy when you call them, ring back and speak to someone else.

[Anonymous]

Top tip by @jonsie

[Anonymous]

I would certainly ring up several times if no joy the first time I know it's covered in the terms but I've never known them to refuse some sort of refund