Claiming FitBit charge

[Anonymous]

The web address of www.o2fitbitoffers.co.uk doesn't work as it redirects you to the main o2 web site. All I want to do is claim the item which I am entitled to. Anyone out there with any advice.

[Anonymous]

Please check shipping address information. Please enter the first name. Please enter the last name. Please enter the street. Please enter the city. Please enter the telephone number. Please enter the zip/postal code. Postcode '' is not valid ..... this is the message i get after i click the confirm your order button..yes my IMEI number is eligable and all my details are correct it just wont complete the order....now getting really annoyed with this. ive contacted 02 customer services ive been to the 02 shop ive tried the online guru all are totaly useless and just fob me off with the we'll get back to you but never do answer.

[viridis]

Postcode!
We have a winner...

[MI5]

Are you living in a new build ?

[Anonymous]

I too had the same issue, used O2 chat and told to contact Samsung. Eventually solved the issue by entering only the numerical numbers and not the * or / of the IMEI number. Now have confirmation of my order.

[Cleoriff]

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@Anonymous wrote:

I too had the same issue, used O2 chat and told to contact Samsung. Eventually solved the issue by entering only the numerical numbers and not the * or / of the IMEI number. Now have confirmation of my order.

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Thanks for that solution @Anonymous  I am sure it will help others with the same problem

[jonsie]

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@Anonymous wrote:

I too had the same issue, used O2 chat and told to contact Samsung. Eventually solved the issue by entering only the numerical numbers and not the * or / of the IMEI number. Now have confirmation of my order.

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Handy tip. Glad you have it confirmed now

[Anonymous]

I have been tring to make this claim since last friday - upgraded to S6.... have spoken to almost everyone at O2 and a guy called Omar takes the biscuit.....Waffles and waffles and waffles........nothing else but STILL didn't have ANY info relating to this offer. Has anyone actually succeed in making this claim??????

O2 are free to answer this...........

[Cleoriff]

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@Anonymous wrote:

I have been tring to make this claim since last friday - upgraded to S6.... have spoken to almost everyone at O2 and a guy called Omar takes the biscuit.....Waffles and waffles and waffles........nothing else but STILL didn't have ANY info relating to this offer. Has anyone actually succeed in making this claim??????

O2 are free to answer this...........

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Another poster BobJM sorted this (Post 84 in this thread)

"I too had the same issue, used O2 chat and told to contact Samsung. Eventually solved the issue by entering only the numerical numbers and not the * or / of the IMEI number. Now have confirmation of my order."

Have you tried his method?..

[Toby]

Hi  @Anonymous ,

Sorry to hear you're having issues with this, try out @Anonymous 's advice, (Thanks to @Cleoriff  for linking!)

If you still have trouble, let me know and I'll do what I can for you.

[Cleoriff]

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@Toby wrote:

Hi  @Anonymous ,

Sorry to hear you're having issues with this, try out @Anonymous 's advice, (Thanks to @MI5 for linking!)

If you still have trouble, let me know and I'll do what I can for you.

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Sooo...are you calling me MI5 now @Toby ??....I don't care....as long as folk don't expect me to fix a phone...