- 144183 Posts
- 634 Topics
- 27632 Solutions
What phone is it that you have from which to claim the offer?
- 93186 Posts
- 609 Topics
- 6967 Solutions
The terms and conditions are here : http://www.o2.co.uk/termsandconditions/rewards/free-fitbit-with-purchase-of-any-samsung-galaxy-s6-sa...
As the website just loops to the shop page then only customer service can help you I'm afraid.
- 144183 Posts
- 634 Topics
- 27632 Solutions
I asked about the phone as both the S6 and M9 that I have seen the offer relating to aren't released yet so the offer may not go live until they are released.
- 13532 Posts
- 106 Topics
- 309 Solutions
Having joined this very community because of O2's insistence of making each of these claim type promotions, as confusing and as difficult as possible, I shall explain how they "normally" work.
Any time up to and including the day of release of the device, at some point in that day, said site will become active. There is no point stressing about getting on it sooner as you may not know your imei/full details in which to claim anyway.
On that site becoming active you will be asked to enter some information regarding the purchase of your device, these may or may not include.
Device model
Imei
Purchase reference number
Phone number
Address
Name
What you had for lunch.
Upon entering the details you will then be given a holding page saying "thanks for submitting your claim"
You may not necessarily get a confirmation email.
Neither cs or live chat will be able to tell you anything, it is ran by a separate promo Team.
You will wait for weeks without any info whatsoever and then, once you are past your cancellation period, the item will be confirmed as ordered.
You will receive a dispatch notification
Next day (regardless of it saying "within 2days ") you will get item.
You will then wonder why on earth it has to be so difficult.
Want proof, search for Xperia Z2 on this forum and it'll be the thread with about 1000 replies.
Any time up to and including the day of release of the device, at some point in that day, said site will become active. There is no point stressing about getting on it sooner as you may not know your imei/full details in which to claim anyway.
On that site becoming active you will be asked to enter some information regarding the purchase of your device, these may or may not include.
Device model
Imei
Purchase reference number
Phone number
Address
Name
What you had for lunch.
Upon entering the details you will then be given a holding page saying "thanks for submitting your claim"
You may not necessarily get a confirmation email.
Neither cs or live chat will be able to tell you anything, it is ran by a separate promo Team.
You will wait for weeks without any info whatsoever and then, once you are past your cancellation period, the item will be confirmed as ordered.
You will receive a dispatch notification
Next day (regardless of it saying "within 2days ") you will get item.
You will then wonder why on earth it has to be so difficult.
Want proof, search for Xperia Z2 on this forum and it'll be the thread with about 1000 replies.
- 144183 Posts
- 634 Topics
- 27632 Solutions
I remember it well mate 
- 13532 Posts
- 106 Topics
- 309 Solutions
All worth it in the end tho,
Looking back, I honestly think 99% of the anxiety in that thread was from misinformation and lack of feedback to the customers.
No one had a good damn clue about anything.
Looking back, I honestly think 99% of the anxiety in that thread was from misinformation and lack of feedback to the customers.
No one had a good damn clue about anything.
- 13532 Posts
- 106 Topics
- 309 Solutions
Extra "o" there which viridis can't be bothered to sort out.
