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Level 1: Joiner
Posts: 4
Registered: ‎20-01-2010

Chat with Customer Services Staff

every time I go online at O2 a little box pops up telling me Sales Staff are available to talk if i need help. I select CHAT, click on "I am an existing customer" and wait, and wait and wait and wait but no one ever speaks to me. Now I know O2 customer service is notoriously bad but what is with this silly online chat that never happens?

Gerry
Level 1: Joiner
Posts: 4
Registered: ‎20-01-2010

Chat with Customer Services Staff

As a matter of interest, would this be during normal working hours?


It is the same whenever it happens - normal working hours, evenings, weekends etc. If it is "manned" only during "normal working hours" that should be made clear and I am sure it would not be beyond O2's technical know-how to disable it at other times.

Gerry
Posts: 24,759
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Chat with Customer Services Staff

Worked fine for me today, I was even offered to speak to a live operator straight away, I wonder if something on your pc is blocking it?
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Sky Unlimited Broadband - Legacy O2 Simplicity 20 -Nexus 4 Android 5.02
Level 1: Joiner
Posts: 4
Registered: ‎20-01-2010

Chat with Customer Services Staff

Worked fine for me today,......I wonder if something on your pc is blocking it?


Well I have tried disabling various suspects (Norton IS, script blockers etc) but result is always the same.

Never mind - they would probably would not be able to help anyway. They rarely do when I contact them by email or telephone.
Thanks for your replies anyway - much appreciated.

Gerry
Level 1: Joiner
Posts: 4
Registered: ‎20-01-2010

Chat with Customer Services Staff

Worked fine for me today,......I wonder if something on your pc is blocking it?


Well I have tried disabling various suspects (Norton IS, script blockers etc) but result is always the same.

Never mind - they would probably would not be able to help anyway. They rarely do when I contact them by email or telephone.
Thanks for your replies anyway - much appreciated.

Gerry
Level 1: Joiner
Posts: 2
Registered: ‎05-04-2010

Chat with Customer Services Staff

Nothing such has been happened with me ever. I am afraid something on your system might be preventing it to get connected.
Level 17: Luminescent
Posts: 2,199
Registered: ‎07-10-2008

Re: Chat with Customer Services Staff

Now I know O2 customer service is notoriously bad


Eh?
#siwy
Level 1: Joiner
Posts: 4
Registered: ‎24-05-2010

Try this

Level 1: Joiner
Posts: 4
Registered: ‎24-05-2010

Chat with Customer Services Staff

Posts: 28,680
Topics: 236
Solutions: 2,066
Registered: ‎04-01-2009

Chat with Customer Services Staff

Direct link https://server.lon.liveperson.net/hc/63960994/?cmd=file&file=visitorWantsToChat&site=63960994&byhref...
This should help a few folk....


Nice spot!
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