Charges

[Anonymous]

Why do i have to pay to have my phone unlocked? I own the phone bought in full from a store.

[Cleoriff]

Hi @Anonymous Are you sure the phone is locked? Information about unlocking here. If on contract you can unlock for free..

http://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network

[MI5]

Contract phones are free to unlock but if you buy on PAYG you have to pay £15.
It's the rules I'm afraid.

[gindygoo]

Yep, it's a rule that 02 (and other mobile operators to be fair) implement. It's odd really, as u can pay off a device in full the same day u buy it on refresh, then cancel the airtime part of the contract. But you don't have to pay to unlock the device.

It's just the way it is I'm afraid.

[jonsie]

Some networks, no names mentioned, charge more than O2. I'm of the opinion that no phone, be it contract or payandgo should be locked. I can see their reasoning but I certainly don't agree with it. Going back a few years and contract phones were never locked by O2.... but then came the exclusivity of the iPhone and someone at O2 said, hold on,  we can make a shilling or two by making sure people have to stick with o2 until we deem fit to let them unlock. And now we all have to suffer and follow o2s terms. To be fair, I think o2 were the first to lock phones and the other networks decided that it was a great idea.