Bt mobile

[Cairdeas]

Hi guys. My aunt just phoned me in a panic. She called me on Wednesday for a few minutes,  and got an email from BT to say she has used all her allowance. I checked my phone and the call lasted 4 mins 33 secs. I went up to check her phone and it said the call lasted 495 mins! How can that possibly be , even if she didn't hang up properly, I disconnected at my end. ? I made sure her data was always off too. X TIA 

[MI5]

If she made the call she has to end it too.

[Cairdeas]

Oh no 😳 ok..Thank you x

[Cleoriff]

Mind you @Cairdeas that's a hell of a lot. Nothing to lose by ringing BT and you telling them the call lasted only 4 mins plus. ...Put it this way, I would be doing that...:smileywink:

[Cairdeas]

Thanks @Cleoriff. I'll call them in the morning. My poor auntie . She'll be too scared to use it again 😔 x

[MI5]

She's not the only one http://www.dailymail.co.uk/news/article-2637913/Grandfather-hit-1-000-bill-single-call-mobile-operat...

[Cleoriff]

I had a similar thing happen with my husband when he rang me from his O2 mobile. He didn't end the call as he was driving. The call actually took 2 minutes...He was charged for a lot more. I made him ring O2 I was there with my phone minutes as evidence.They refunded him. So it does work...

[Cairdeas]

Wow @MI5..Just shows how easily things can go wrong when you're not very savvy with phones 😔 x

[Cairdeas]

I hope I get someone as understanding @Cleoriff 😰 x

[MI5]

It does 😞
My mother did it once and now she turns the phone off after every call she makes, just to be sure it's ended!