My Dell Streak display is ruined, a thumb sized what looks like crack in the LCD is bleeding across the screen. The Streak was in inside my handbag, I did not drop my handbag at any more height than anyone would when putting it on the floor or on a table, I did not trap it any doors and it was not next to any keys or anything so why is it broken? So I Google the problem and find that there are others that this has happened to, these people have maintained that they also did not put any undue pressure on the screen so what is this, is it manufacturers design flaw? On one forum someone pointed out that if you run your finger across the top of a Streak on one side the screen was flush with the casing, however the other was not! I looked at mine and found exactly the same. There is someone else locally who has a Streak who I asked and his screen was slightly higher on one complete side! So this is different again.... Could the LCD be under stress when holding the Streak in landscape and say texting or something along those lines? It may have Gorilla Glass but could this be like putting a steel door on a balloon? My first experience with o2 at the shop was as predicted on the internet not good, not interested in anything I had to say and despite the phone being pristine,I was quote as "physical damage" and that was how it was to be sent back. According to my consumer rights I should be offered a "loan" replacement handset of the same ability, I was offered a crappy baseline Nokia with little or no internet capability despite my paying £40 p/m for all the bells and whistles, they had the cheek to want me to pay £25 deposit for this pleasure. The manager told me I was lucky to be offered even this as the provision of any phone was at o2's discretion. I also have to point out that the nice lady on o2 customers service line, the two assistants and the manager appeared to have no product knowledge of the Dell Streak, I know its relatively new but seriously, what's the point of having a shop if you dont know how your products work? I await my repair reply due in 5 days with interest. I have the names of all the Telefonika Board Members and email / location addresses, they will all be hearing from me if this does not go well. I cant believe how quick my first experience with o2 has been soured so soon after taking out a premium contract. I was made to feel like a criminal in the shop, at best an annoying inconvenience. I never had this problem with Vodafone customer services from 1994 to 2001 and then Orange 2001 till last month. Even my sons payg handset was replaced without quibble with a similar screen issue last year when certain Nokias had potentialy but yet to be proved screen issues. I have 23 more months of this...sigh..... sorry for ranting, where else am I going to be able to do this!
