Solved: Bad bad customer service on chat

Anonymous · ‎09-02-2013

I was put through to 'Brody' who said

Brody: Hello Emma, please give me a few minutes while I go through the above chat.

That was 13 minutes ago and I haven't had a response since. it was about a complaint for text charges - i guess this is how they deal with those!

Not amused

Anonymous · ‎09-02-2013

Hi,

Unfortunatley the chat service has a bit of a bad reputation.

Performing a search on here will highlight this.

I would suggest you allow some time to telephone customer services instead.

perksie · ‎09-02-2013

Anything we can help with here?

I can't believe they cut you off on purpose.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎09-02-2013

Hi,

Unfortunatley the chat service has a bit of a bad reputation.

Performing a search on here will highlight this.

I would suggest you allow some time to telephone customer services instead.

Anonymous · ‎09-02-2013

you can phone them on 202 from your mobile

Anonymous · ‎09-02-2013

Did you check in the forum for your answer first?

jonsie · ‎09-02-2013

Have you been charged for sending mms as texts?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎09-02-2013

Maybe she's cut us off...... !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

perksie · ‎09-02-2013

Looks like it, six of us offering help and nobody there!

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎10-02-2013

Revenge

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎04-02-2014

I also tried to chat online about an upgrade after 25 mins got fed up waiting while they checked my details I rung 202 and really got nowhere and have today taken a contract with another network after 15 years with O2 customer retention and service seems a very low priority with them now such a shame as I wasn't really being demanding only wanted to upgrade my phone tariff was fine