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Anonymous
Not applicable
By now Ive been having a horrible experience with o2. They dont return my £150 deposit, charged me more they should have and cant see the previous bills. Should have stayed with tmobile.
I loose the signal often too. Thr worst provider Ive ever had. They were supposef to return the deposit in 3 months but after 5th nothing happens....
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jonsie
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Your deposit should be returned after three full payments on time and should be refunded to your account as a credit on the fourth bill or if requested to the bank account you have on file. Speak to customer service on 202 and ask them for the refund.

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Anonymous
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Hi @Anonymous and Welcome to the Community Forum,

Have you spoken to O2 Customer Services via dialling 202 and if so what did they say ?

If your not getting reasonable assistance to obtain the deposit back ,and you've met the criteria to get it back then here is the official complaint form : http://www.o2.co.uk/how-to-complain/complain

Regarding issues with signal.

Is this happening at home or everywhere ?

As a process of elimination can you try your SIM card in another phone. And try an O2 Payg SIM card in the phone. This will help to highlight if it's your phone or SIM card at fault.

Put your full postcode here http://status.o2.co.uk/ to see if your masts are at fault. Look also at the planned maintenance tab at the bottom of that page.

Here is a Self Help thread : http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-everyone/m-p/593752#M59833

Are other people in your area on O2 having similar issues ? If so and the Service Status page is showing as good then download the MYNETWORK App to report the masts.

When a person comes here asking for advice on networks we always suggest trying out a Payg SIM card to test out signal where they Live, Work and commute as the online network maps are for indication only.

O2 states that their Network is not fault free and is not available everywhere which is why we advise trying them out via the Payg SIM cards.

Also you may be suffering from Mast Congestion which is something you cannot do anything about.

O2 link on itemised bills and accessing them http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),CASE=22383

Let us know how you get on. slight_smile
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Anonymous
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What have you done in regards to getting the deposit back? What reason are they giving for not returning it?
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jonsie
Level 94: Supreme
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Registered:

Your deposit should be returned after three full payments on time and should be refunded to your account as a credit on the fourth bill or if requested to the bank account you have on file. Speak to customer service on 202 and ask them for the refund.

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MI5
Level 94: Supreme
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Many people suffering with patchy signal whilst the network upgrades are ongoing.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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