Re: Awful Customer Service

Anonymous · ‎16-07-2014

worst customer service i have ever experienced, online chat was ended by three different agents on three occasions, tried to call and was placed on hold only to be cut off again (twice).!!

was promised a call back yesterday and am still waiting.i bet if i missed a few payments then i would recieve a call right away.

asked about changing my tarriff and was told i would have to wait the full 2 years.

ive been with o2 since it was BT Cellnett ( nearly 15 years) and it seems o2 no longer care about customers.

i will not be renewing my contract when it ends

MI5 · ‎16-07-2014

If it's any help you can change your tariff yourself in your "My O2" but you can only go up a tariff now. Going down was stopped in 2012.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎17-07-2014

Ive had enuff of o2. They have no sense of customer loyalty. Ive already cancelled my nieces and duaghters contracts and got twice what o2s tarriff was for less than half the price.!!

Anonymous · ‎17-07-2014

Their is some nice deals out there if one carries out some searches.

As long as the new network supplies good signal.

jonsie · ‎17-07-2014

As we always suggest, go for the best coverage and the best deal to suit your needs.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎17-07-2014

Out of interest, how's the loyalty elsewhere?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Toby · ‎17-07-2014

Hi bal,

I have created a new thread for your post as you can have a discussion more easily in your own thread.

Sorry to hear you've had a bad experience with this. Feel free to send me a private message and we can have a chat.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
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• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Cleoriff · ‎17-07-2014

It would be interesting to us all to know where @Anonymous has moved to?

I might be looking at going for a tariff for less than half the price of what I am currently paying

Veritas Numquam Perit