Anyone Else Had problems With UK Mail Delivery??

[Anonymous]

Ive ordered a pay monthly contract phone at the weekend i knew i was at the hospital on monday so chose Tues as delivery day, received a text monday from UK Mail saying it would be delivered between 1-3pm great i thought, tues morning 10.30 i get a text saying "Your O2 order has experienced a possible delay please contact blah blah blah". So i rang them after waiting 0ver 5 mins someone finally answered to say "sorry it went to the wrong depot it will be with you tomorrow", because of pass dealing's with these so called delivery companies i rang again this morning to double check after a lot of umming and ahhing he said "yes its in nottingham you will get it today" im not holding my breath as the site shows it was supposed to be delivered before 12!.

Uk, Yodel, HDN all seem as bad as each other! not one can be relied upon.....would'nt mind but im being charge for this contract by O2 but not even had the goods yet!......ok rant over

[jonsie]

That's quite some delay! Is it snowing or something over there?

[MI5]

Can't say that I blame you either, tbh I'd do the same....

[Anonymous]

I went to retail store and they sorted it out for me, they cancelled my previous order and gave me my new phone If I knew something like that situation with UK Mail will happen I wouldn't order it online. Lesson learned.

[Cleoriff]

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@Anonymous wrote:
I went to retail store and they sorted it out for me, they cancelled my previous order and gave me my new phone If I knew something like that situation with UK Mail will happen I wouldn't order it online. Lesson learned.

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At least you are sorted now at long last. One of the reasons we do advise people to go instore where possible.

As you say...a lesson learnt..

[jonsie]

Info stored for future reference 

[Anonymous]

Such awful feedback about UK mail and O2 are still using this delivery company?? Why??

I'm also having problems with UK Mail. Ordered phone upgrade on line. Delivery slot chosen and a text from UK Mail containing a number that turns out isn't a consignment number so I have no way of tracking the parcel on their website. Parcel never materialises. Try calling them and am transferred to a 'recipients' number which is just a recorded message requiring me to type in my consignment number....which I DONT HAVE. No option to speak to a person. An endless loop of getting nowhere. The only way to contact them is via an online form that simply generates an automated reply that you can't reply to. They still havent contacted me.

The order at O2 shows as complete but shows no parcel number or any courier name so can't get a consignment number from there either.

Delivery now supposed to be today but looking at the long list of complaints, here I'm beginning to regret placing the order.

How difficult can it be??

[viridis]

Kid you not, if I'm at work and ukfail deliver a parcel, the wife records opening it for later evidence if needed lol.

[Anonymous]

Nice one, let's rename them UKFail...so far, failing on so many levels:

Not delivering

Not providing consignment number

Not answering emails....

How does such a company continue to exist?

[Cleoriff]

Hi @Anonymous

I am sure you have tried this.....but this O2 link tells you exactly what you should be doing to track your order

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order

Of course it all becomes irrelevant if any details are missing in My O2

[Anonymous]

Indeed, have tried several times but no parcel number and no courier name shown on the order so no way to track it at all!