11 days and counting - for unlock

[Anonymous]

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

[jonsie]

I'm a little lost in this thread. You are trying the codes with another network sim in the phone, such as EE, Three or Vodafone? Are the codes that have already been sent completely different? Is the correct IMEI showing on your account in My O2?

[Cleoriff]

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@jonsie wrote:

I'm a little lost in this thread. You are trying the codes with another network sim in the phone, such as EE, Three or Vodafone? Are the codes that have already been sent completely different? Is the correct IMEI showing on your account in My O2?

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You will be a little confused @jonsie...as we asked for two threads to be merged....

I shall now 'back away from the mic'

[Bambino]

@jonsie I believe the OP is abroad and wants to use a local sim. A post further back from them said their IMEI is correct.

[MI5]

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@jonsie wrote:

Are the codes that have already been sent completely different? 

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This would be interesting to know and would indicate an error on O2's part with supplying the wrong code.

[Anonymous]

Just to clarify, @Anonymous are you a pay monthly customer or a pay and go customer?

[MI5]

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@Anonymous wrote:

Just to clarify, @Anonymous are you a pay monthly customer or a pay and go customer?

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I don't understand why that is relevant mate?

[Anonymous]

Hi, Yes I am in France and entering a French SIM, IMEI and the code are both correct. 

[Anonymous]

Spot on

[Anonymous]

Hey Smithy, sorry you asked me and I didn't answer, I am a contract customer, paying monthly.

[jonsie]

I asked but then realised it isn't relevant if a lock code(s) been received already. This thread is a bit jumbled but I reckon I've caught up now.