11 days and counting - for unlock

[Anonymous]

So after 11 days, and many hours of repeating the same conversation with numerous "GURUS" O2 have managed to let me down, ignore me, make countless empty promises and totally fail to unblock my device. A customer with them foe years, they seem to be actually obstructing me! Hoping I will finish my holiday before I get my phone unlocked perhaps?

And this morning I just recieved a new unlatching code from the special department case escalation emergency crack team of super gurus!!! And guess what? It doesn't work!!!

[Cleoriff]

Thanks for that @MI5. I thought it sounded like 'some sort of excuse'

1 in 40 Samsung phones?/

[Anonymous]

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@MI5 wrote:
I've never heard such nonsense myself before either - If O2 can't unlock it for you, politely demand that they provide you with another phone which is unlocked - however, with O2's permission, Samsung could unlock it anyway as long as it isn't hard locked.

So what the hell are they doing? Why make it so hard? I am pretty exasperated with the whole palava and not impressed with the stories and BS that I have been getting fed along the way! A simple small task............

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[MI5]

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@Anonymous wrote:

So what the hell are they doing? Why make it so hard?  

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I've no idea, but you will get it unlocked eventually, one way or another.

[Anonymous]

Thanks, I hope so. Ready for my next holiday perhaps.

[MI5]

Yeah, summer 2017, lol

[Anonymous]

I have been blocked for 1 week and have decided that any company that can treat loyal customer like this dont deserve my time or money so i will be pulling the plug

[jonsie]

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@Anonymous wrote:
I have been blocked for 1 week and have decided that any company that can treat loyal customer like this dont deserve my time or money so i will be pulling the plug

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Blocked in what way?

[Anonymous]

I thought i lost it so phoned up to block it few hours later it was found so phoned them back to unblock i have had 5 different people tell me they can sort it but still the same i have been with 02 from the beginning and i am very disappointed

[MI5]

Your sim will be blocked too as well as your phone - Have you had both unblocked?

[Anonymous]

They keep saying its unblocked but still the same i have told them to cancel my contract and i will just call it a day